1 Introduction
Spade96 ("we", "the platform") is committed to protecting the privacy of all users who access and use our services at spade96.best. This Privacy Policy transparently explains how Spade96 collects, processes, stores, and safeguards your personal data as a player on our platform.
This policy applies to all registered players and visitors of the Spade96 website, covering all services we offer including Sports Betting, Live Casino, lottery, poker, and all other games available on the platform.
By using Spade96's services or registering an account, you agree to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy forms part of the Spade96 Terms & Conditions and should be read together with them. Date of latest update: 1 July 2026. Check this page periodically for updates.
2 Personal Data We Collect
Spade96 collects various types of personal data depending on your interactions with our platform. Below is a summary of the data we may collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC), legal compliance |
| Contact Information | Malaysian phone number, email address | Account verification, communications, OTP |
| Financial Information | E-wallet account numbers, transaction records | Processing deposits and withdrawals in MYR |
| Usage Data | Login history, betting history, games played | Improving services, detecting fraud |
| Technical Data | IP address, device type, web browser, operating system | Security, technical troubleshooting |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality, user experience |
Automatically collected data:
- Each time you visit spade96.best, our servers automatically record your IP address, browser type, pages visited, and access times.
- When you use the Spade96 mobile app, we may collect device information such as phone model, operating system version, and unique device identifier for security purposes.
- Approximate geolocation data (based on IP address) is collected to ensure geographic compliance and to detect unusual login activity.
Spade96 never collects credit or debit card information directly. All payments are processed through certified third-party payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX — and your sensitive financial information is handled solely by them in accordance with their own security standards.
3 How We Use Your Data
Spade96 uses your personal data only for legitimate purposes directly related to the provision of our platform services. Our use of data is as follows:
Platform Operations & Account Management:
- Creating and managing your player account on Spade96.
- Processing deposits and withdrawals in MYR via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
- Verifying your identity through the required KYC process before large withdrawals are approved.
- Recording your betting history and transaction records for your account reference.
Security & Fraud Prevention:
- Detecting and preventing fraudulent activity, money laundering, or unauthorised account access.
- Monitoring unusual login patterns to protect your account from unauthorised access.
- Verifying that players meet the minimum age requirement of 18 years.
Service Improvement:
- Analysing platform usage patterns in aggregate (not at an individual level) to improve the Spade96 interface and features.
- Personalising your experience based on the games and sports you follow — for example, suggesting Malaysia Super League football markets if you regularly bet on that sport.
- Sending relevant notifications such as lottery results, match outcomes you have bet on, and related promotional offers.
Legal Compliance:
- Complying with applicable legal and regulatory reporting requirements.
- Maintaining transaction records for the period stipulated by applicable law.
- Cooperating with authorities when required by court order or applicable law.
Spade96 does not use your personal data to make automated decisions that significantly affect your rights without human review. Any decision to suspend or close an account will involve a review by our team.
4 Data Sharing with Third Parties
Spade96 does not sell or rent your personal data to any third party. However, there are certain situations where we may need to share your information with others:
Service Providers:
- Payment service providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX providers to process your financial transactions.
- Identity verification (KYC) service providers who assist us in verifying player identities.
- Gaming software providers that supply casino games, slots, and lottery products within the Spade96 platform.
- All third-party service providers are bound by strict data protection agreements and may only process your data for specified purposes.
Authorities:
- Spade96 will share required data with Malaysian authorities when mandated by law, court order, or as part of a legitimate criminal investigation.
- In cases where money laundering or fraudulent activity is detected, we are legally obligated to report this to the relevant authorities.
In the event that Spade96 is involved in a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. Players will be notified via an in-platform notification or email before any such data transfer takes place.
5 Data Security
Spade96 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Technical Security Measures:
- 256-bit SSL encryption for all data in transit between your device and Spade96 servers.
- Sensitive data stored in our databases is encrypted using the latest industry standards.
- Multi-layered firewalls and an intrusion detection system (IDS) that monitors all incoming and outgoing traffic 24 hours a day.
- Two-factor authentication (2FA) is available for all player accounts and is mandatory for accounts with high withdrawal activity.
- Regular security vulnerability scanning and penetration testing by independent security experts.
Organisational Security Measures:
- Role-based access control — only staff who require access to specific data to carry out their duties are authorised to do so.
- All Spade96 staff who handle player data are bound by confidentiality agreements and undergo regular cybersecurity awareness training.
- Internal security audits are conducted every quarter to identify and address potential vulnerabilities.
- A clearly defined incident response procedure to address any security breaches swiftly and effectively.
While Spade96 takes all reasonable steps to protect your data, no security system can offer an absolute 100% guarantee. You also play an important role — use a strong password, enable 2FA, and never share your login credentials with anyone.
6 Your Rights as a Spade96 Player
As a Spade96 player and user of our platform, you have the following rights regarding your personal data. You may exercise any of these rights by contacting us via email at support@spade96.best or through the platform's live chat.
- Right of Access: You have the right to request a copy of all personal data Spade96 holds about you. We will provide this information within 14 business days of receiving your request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic account information can be updated directly through your Spade96 account settings.
- Right to Erasure: You may request the deletion of your personal data from our systems. Requests will be processed within 30 business days, subject to mandatory retention requirements under Malaysian law.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while you are disputing the accuracy of your data or while a complaint investigation is ongoing.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format, where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, we will immediately cease processing your data for that purpose.
7 Cookies & Tracking Technologies
Spade96 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login session while using the platform | Expires when browser is closed |
| Preference Cookies | Storing your language settings and platform preferences | 12 months |
| Security Cookies | Detecting suspicious login attempts and protecting your account | 30 days |
| Analytical Cookies | Collecting aggregated usage data to improve the platform (without identifying individuals) | 6 months |
| Functional Cookies | Enabling platform features to function correctly, including games and transactions | Sessions up to 30 days |
Session and security cookies are essential to the core functionality of the Spade96 platform and cannot be disabled without affecting your ability to log in and use our services. Other cookies can be managed through your browser settings.
If you disable all cookies in your browser, certain Spade96 platform features may not function correctly, including auto-login and game preference settings. We recommend only disabling non-essential cookies if necessary.
8 Data Retention
Spade96 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements.
- Active account data: Retained for the duration of your active account plus 7 years after account closure for legal compliance and audit purposes.
- Financial transaction records: Retained for 7 years in accordance with Malaysia's applicable accounting and financial legal requirements.
- Security logs: Retained for 12 months for the purposes of security incident investigation and fraud prevention.
- Customer support communication data: Retained for 2 years for service history reference and improvement purposes.
- Analytics cookie data: Retained for 6 months before being automatically deleted from our systems.
Once the retention period expires, your personal data will be fully deleted or anonymised so that it can no longer be linked to you personally. Anonymised data may continue to be used for platform statistical analysis purposes.
9 Privacy Policy Amendments
Spade96 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or current industry standards. Any amendments will be published on this page with a clear update date.
For significant amendments that affect how we process your personal data, Spade96 will notify you via:
- An in-platform pop-up notification the next time you log in.
- Email to the address registered on your account.
- Notifications in the "Announcements" section of the Spade96 platform.
Continued use of the Spade96 platform after the effective date of any amendments will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.
We recommend reviewing this Privacy Policy page at least once every six months to stay informed about how we manage your personal data. The latest version is always available at spade96.best/privacy-policy.
10 Contact Us
If you have any questions or concerns, or wish to exercise any of your privacy rights regarding the personal data we hold, please contact the Spade96 team through the following channels:
- Email: support@spade96.best – for official privacy enquiries and data access requests, use the email subject line "Data Privacy Request".
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the Spade96 platform. Responses are typically within 2 minutes.
All privacy-related enquiries will be handled by our team, who are trained in data protection. We are committed to responding to all enquiries within 3 business days and to resolving more complex requests within 14 to 30 business days, depending on the nature of the request.
If you are dissatisfied with how we handle your privacy enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.